Shipping & Delivery Policy

Last Updated: 09 September 2026

At Startwin Healthcare Private Limited, we aim to provide a reliable and convenient delivery experience for products purchased through our website.

This Shipping & Delivery Policy explains how orders are processed, shipped and delivered.

1. Delivery Coverage

We currently aim to provide delivery services to eligible locations within India.

Delivery availability may depend on:

  • Product category
  • Delivery location
  • Courier availability
  • Serviceability of the PIN code
  • Regulatory requirements
  • Product-specific restrictions

Certain locations or products may not be eligible for delivery.

2. Order Processing

After an order is successfully placed and payment is confirmed, the order will be processed for fulfilment.

Order processing may include:

  • Order verification
  • Payment verification
  • Product availability confirmation
  • Packaging
  • Dispatch preparation

Processing time may vary depending on the product and order requirements.

3. Estimated Delivery Time

Delivery timelines may vary depending on the destination, product availability and logistics partner.

As a general estimate, eligible orders may be delivered within approximately 3–7 business days after dispatch.

Remote locations or areas with limited courier service may require additional time.

The estimated delivery timeline is indicative and is not an absolute guarantee.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the order is completed.

Shipping charges may vary based on:

  • Delivery location
  • Order value
  • Product type
  • Package size or weight
  • Applicable delivery arrangements

Where free shipping is offered, the applicable terms will be displayed on the website.

5. Order Tracking

Where tracking facilities are available, customers may receive tracking information through the contact details provided during checkout.

Customers are requested to ensure that their mobile number and email address are accurate.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please ensure that the following details are correct:

  • Name
  • House / Building Number
  • Street / Area
  • City
  • State
  • PIN Code
  • Mobile Number

Startwin Healthcare may not be responsible for delays or failed delivery caused by incorrect or incomplete address information provided by the customer.

7. Delivery Attempts

Our logistics partner may make delivery attempts at the address provided by the customer.

If delivery cannot be completed because:

  • Customer is unavailable
  • Address is incorrect
  • Customer refuses delivery
  • Phone number is unreachable
  • Delivery location is inaccessible

the shipment may be returned to the sender or require additional delivery arrangements.

8. Damaged Package

Customers are advised to inspect the package at the time of delivery.

If the package appears:

  • Open
  • Tampered with
  • Severely damaged
  • Leaking
  • Incorrectly labelled

please contact our customer support team as soon as possible.

Where possible, customers should retain the original packaging and provide photographs/videos of the package and product for verification.

9. Delayed Delivery

Delivery delays may occur due to:

  • Weather conditions
  • Natural disasters
  • Transport disruptions
  • Public holidays
  • Courier delays
  • High order volumes
  • Incorrect addresses
  • Regulatory restrictions
  • Other circumstances beyond our reasonable control

We will make reasonable efforts to assist customers in resolving delivery issues.

10. Restricted / Regulated Products

Certain healthcare and pharmaceutical products may be subject to specific delivery, prescription or regulatory requirements.

Such products will be processed and delivered only where permitted under applicable laws and regulations.

11. Cancellation Before Dispatch

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests received before dispatch may be considered subject to product type and order status.

Once an order has been dispatched, cancellation may not be possible.

12. Contact for Delivery Support

For questions regarding an order or delivery, contact:

STARTWIN HEALTHCARE PRIVATE LIMITED

Phone: 7000605327
Email: startwinhealthcare@gmail.com

Corporate Address:
H-30, Plot No. 6 & 7, First Floor,
Gulshan Park, Vijay Chowk, Laxmi Nagar,
Delhi – 110092, India