Return & Refund Policy

Last Updated: 09 September 2026

Startwin Healthcare Private Limited aims to provide customers with quality products and a reliable purchasing experience.

Due to the nature of healthcare, pharmaceutical and wellness products, returns and refunds may be subject to product category, condition and applicable laws.

Please read this policy carefully before placing an order.

1. General Return Policy

Returns may be accepted only in eligible circumstances, such as:

  • Wrong product delivered
  • Damaged product received
  • Product received in defective condition
  • Product damaged during transportation
  • Missing product from the order
  • Other verified fulfilment errors

All return requests are subject to verification.

2. Products That May Not Be Returnable

For safety, hygiene and regulatory reasons, certain healthcare products may not be eligible for return once delivered.

This may include, depending on applicable regulations and product category:

  • Medicines
  • Prescription products
  • Opened healthcare products
  • Used products
  • Products with broken seals
  • Products requiring special storage
  • Certain nutraceutical products
  • Consumable healthcare products
  • Hygiene-sensitive products

Exceptions may apply where the product was damaged, defective or incorrectly supplied.

3. Wrong Product Delivered

If you receive a product different from the product ordered, please contact us as soon as possible.

We may request:

  • Order number
  • Photographs of the received product
  • Photographs of packaging
  • Product label/batch information
  • Other information required for verification

After verification, an eligible replacement or refund may be provided.

4. Damaged Product

If a product arrives damaged, please contact us promptly after delivery.

Customers should provide clear photographs showing:

  • Outer packaging
  • Shipping label
  • Product packaging
  • Damaged area
  • Batch / product details where visible

The request will be reviewed before a replacement or refund is approved.

5. Expired or Incorrect Product

If you receive a product that appears expired or materially differs from the product ordered, please contact us immediately.

Do not use the product until the issue has been reviewed.

6. Return Request Period

For eligible products, customers should raise a return or issue request within 48 hours of delivery.

Requests submitted after this period may not be accepted unless the issue relates to a matter that could not reasonably have been identified earlier or applicable law requires otherwise.

7. Return Conditions

To qualify for an eligible return:

  • Product should remain unused
  • Original packaging should be retained
  • Seals should remain intact where applicable
  • Labels should remain readable
  • Invoice/order information should be available
  • Product should not have been altered or damaged by the customer

The final return eligibility will be determined after verification.

8. Return Process

To request a return:

Step 1

Contact our customer support team.

Step 2

Provide your order number and details of the issue.

Step 3

Share photographs/videos or other requested information.

Step 4

Our team will review the request.

Step 5

If approved, we will provide instructions regarding replacement, return or refund.

Customers should not send products back to any address without receiving return instructions from our team.

9. Refunds

If a refund is approved, the applicable amount will generally be processed through the original payment method or another appropriate method.

The time taken for the refund to reflect in the customer’s account may depend on:

  • Payment gateway
  • Bank
  • Card issuer
  • UPI provider
  • Other financial institution

Startwin Healthcare will initiate eligible refunds after the required verification and approval process.

10. Refund Amount

Depending on the circumstances, an approved refund may include:

  • Product price
  • Applicable eligible charges

Shipping charges may or may not be refundable depending on the reason for the return and applicable policy.

Where the return is caused by an error attributable to us, applicable delivery-related charges may be considered for refund.

11. Non-Refundable Situations

Refunds may generally not be available where:

  • Customer ordered the wrong product
  • Product has been opened or used
  • Product seal has been broken
  • Product has been damaged after delivery due to customer handling
  • Customer refuses delivery without an eligible reason
  • Incorrect delivery information was provided
  • Product is not eligible for return due to its category
  • Return request is made outside the applicable period

This remains subject to applicable consumer and other laws.

12. Cancellation & Refund

Customers may request cancellation before dispatch.

Once an order has been dispatched, cancellation may not be possible.

If cancellation is accepted and payment has already been received, an eligible refund may be processed.

13. Replacement

Where appropriate and subject to availability, an eligible damaged, defective or incorrect product may be replaced instead of refunded.

If the same product is unavailable, an eligible refund may be offered.

14. Product-Specific Issues

Healthcare and pharmaceutical products may have specific storage, usage and handling requirements.

Customers should follow the instructions printed on the product packaging.

If you believe a product has caused an adverse reaction or health concern, discontinue use where appropriate and seek advice from a qualified healthcare professional. Product return or refund procedures do not replace medical care.

15. Fraudulent or Abusive Return Requests

We reserve the right to reject requests where there is evidence of:

  • Fraud
  • Product misuse
  • Repeated abusive return behaviour
  • Tampering
  • False claims
  • Manipulation of product packaging

Such decisions will be made subject to applicable laws.

16. Contact for Returns & Refunds

For return, refund or order-related assistance:

STARTWIN HEALTHCARE PRIVATE LIMITED

Phone: 7000605327
Email: startwinhealthcare@gmail.com

Corporate Address:
H-30, Plot No. 6 & 7, First Floor,
Gulshan Park, Vijay Chowk, Laxmi Nagar,
Delhi – 110092, India

Registered Office:
Bhopal, Madhya Pradesh, India

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